What should I expect during my first visit to SPA101?

At SPA101, you can expect a warm and welcoming environment. When you arrive, you will be greeted by our friendly staff and asked to fill out a brief intake form. Your therapist or esthetician will then meet with you to discuss your concerns and goals for your session.
What should I wear during my spa treatment?

We recommend wearing comfortable, loose-fitting clothing to your appointment. For massage treatments, you will be asked to undress to your level of comfort, and you will be provided with a robe and slippers. For facials, we recommend wearing a top that can easily be removed to expose your neck and shoulders.
Can I request a male or female therapist or esthetician?

Yes, you may request a male or female therapist or esthetician. Please let us know at the time of booking, and we will do our best to accommodate your request.
What is the cancellation policy at SPA101?

We require at least 24 hours notice for all cancellations. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.
Can I bring my own products to use during my treatment?

We encourage our clients to use the high-quality products that we provide during their treatments. However, if you have a specific product that you would like to use, please let your therapist or esthetician know.
Are gratuities included in the price of my treatment?

A service charge of 20% will be added to each service. if you have received exceptional service, we invite additional gratuity at your discretion.
What forms of payment do you accept?

We accept cash, debit cards, and all major credit cards.
Are gift cards available for purchase?

Yes, gift cards are available for purchase in any denomination. They make a perfect gift for birthdays, anniversaries, holidays, or just to say thank you to someone special.

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